We are open Monday through Wednesday from 9:00 a.m. to 5:00 p.m. On Thursdays, we are open from 9:00 a.m to 6:00 p.m., and on Fridays, we are open from 9:00 a.m to 12:00 p.m.

Our office is closed daily for lunch from 12:00 p.m. to 1:00 p.m.

If you would like to see John specifically, please make an appointment to ensure he is in the office during the time you would like to come in.

Walks-ins are always welcome. We’d love for you to stop by! If you would like to call in advance to see how busy we are or how long the wait is, you are always more than welcome to contact our office before you arrive.

Although walk-ins are welcome, we do schedule appointments as well if you’d like to guarantee being seen at a specific time. To schedule an appointment at our optical, please directly contact us at (972) 428-0236. We would be happy to get you scheduled!

When you order your eyewear, we will be able to provide you with a rough estimate of when it will be ready for you to pick up. When your order has arrived, we will contact you at the phone number you provided to us upon checkout. If you do not answer, we will leave a voicemail that your order is ready for pickup.

Patients can pay in full for they order, or they can pay 50% upon the time of ordering and the remaining 50% upon the time of pickup. We accept all major credit cards, checks, HFA Cards, Flex Money, and Care Credit.

If you do not have Care Credit but wish to apply, you can directly apply at our office.

Patients can pay with checks as long as they provide a valid driver’s license number.

Unfortunately, we do not accept insurance. We have found that many insurance companies only want to use specific labs with lower quality lenses.

Our patients are our number one priority. For that reason, we go through our own labs that we know offer only the highest quality lenses for our patient’s needs.

We offer a 2-year unlimited warranty in our optical on frames that you bought through our optical. If something happens to your glasses, you can bring them into our office, and we would be happy to assist you. The only fee that will be charged is a shipping, handling, and inspection fee of $49.00.

Eyewear that has been lost, stolen, run over by a vehicle, or chewed by a pet will not be covered under the warranty.

After you’ve had an appointment with one of our optometrists and purchased glasses from our optical, you will be asked to schedule a 30-day follow up visit. If your prescription changes by your 30-day follow up, or the doctor makes adjustments to your prescription, there is no charge to you at all for us to send the frame back out to get a new prescription inputted.

Many of the orders in our optical are custom orders. For this reason, we only offer refunds on non-prescription sunglasses. When a frame has been made specifically for the patient with custom specialty lenses, we cannot offer a refund.

We offer order cancellations only on orders that have been made that same day. If you contact us the following day after you’ve made your order, we cannot cancel the order since the process of making your glasses has already started.